Find below a selection of the positive feedback that I have received from patients.
I received wonderful care from your team, both before and during my hospital stay.
(SK February 2017)
No delay in waiting to be seen. Mr. Phillips & all of his team, down to the Nurses, X-Ray Department go out of their way to make you feel like you matter as a person and are genuinely concerned for your health/welfare instead of feeling like just another name on a sheet. The PEOC staff are all fantastic. A*****
We didn't have to wait and were seen very close to our appointment time. Mr. Phillips explained everything in detail. Very much felt looked after by all of the team.
Just a note to say thank you for my lovely new knee. Thank you again as my knee bends and moves smoothly and normally. Keep up the good work!
(JM November 2016)
Thank you for being so approachable and making me feel at ease.
(LH Medico-Legal Client November 2016)
I am so grateful for your expertise and efforts on Wednesday night. I feel very lucky that you were on call that night. Thank you for organising my immediate admit for surgery that night. I was so impressed and grateful. The job done in repairing my hand and leg leaves me feeling equally impressed and grateful. Healing has been very good; thanks to you and your team.
(VT October 2016)
Thank you for my knee replacement operation. Your nurses on Tavy Ward were very caring and encouraging with our recovery. We thank you once again.
(PB October 2016)
Just a small note to say thank you very much for the new knee. I was very pleased to see you each day I was in the RD & E and very much appreciated your care and attention.
(JC October 2016)
Thank you so much for everything - it's privilege to have had such life-changing surgery. I promise not to wear it out!
We would like to express our thanks for the exceptional care and compassion that you and your team showed to our daughter when you performed a knee replacement procedure on her. We were very concerned about the whole process, but your preparation, best interest meetings and you getting to know us prior to the operation, assured us that she was in safe hands and she would have a successful outcome. The fact that you organised for us to be at her side at all times was extra welcome re-assurance for her too and we are all very grateful for that.
(CR/SR July 2016)
I really want to thank you so much for my lovely straight leg. Thank you for all of the extra things you did for me to make me comfortable and not get upset in hospital and to all of the people that helped you.
(JR July 2016)
Just to say many thanks for my new knee. We had a great holiday and all is going from strength to strength.
Thank you for your caring concern for us, and many others along life's journey.
With grateful thanks for your care and skill in replacing my knee.